Operational friction self-assessment 8 questions · about 2 minutes · nothing kept without your say-so Leave and go back to the site
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Self-assessment

Does your operation hold on its own, or on somebody's memory?

Eight questions, two minutes. At the end, a clear read of what in your day-to-day actually rests on a system, and what rests on one or two people keeping it all in their head. Not a marketing score — an honest look.

This assessment is a quick read of your current practices, not an audit. It rests on your own answers and does not replace a detailed review of your processes.

  1. Can you say, right now, where every ongoing file stands, without opening several different documents?

  2. How do you find out that a deadline is about to be missed?

  3. For a request that arrives today, is it obvious who owns it and by when?

  4. When a file moves from one team to another, what carries it across?

  5. How long does it take to produce the monthly figures your management asks for?

  6. If a customer or an auditor asked what happened on a file six months ago, could you show it?

  7. How many different tools does one person open to handle a single file from start to finish?

  8. If the person who keeps all this in their head were away for a full week, how would it go?

The modules that answer this

Two or three places where what you just described stops being somebody's memory and starts being a system.

Ready for the next step?

Fifteen minutes to look at your operational friction with you, and see which modules answer it.